Help Center
Frequently Asked Questions About 89bk
Accounts, payments, bonuses, games, and security — find clear answers to all your questions here.
Welcome to 89bk. On this page we have brought together the most common questions from players in Bangladesh. Below you will find clear information on everything from opening an account and depositing with bKash or Nagad, to using the welcome bonus, betting on cricket, and playing responsibly. Every answer is written in straightforward language so you can make decisions quickly.
Account
Account and Registration
Questions about opening a 89bk account, logging in, and identity verification.
To open an account at 89bk you need an active mobile number and a password. The registration process takes only a few minutes. Sign up with accurate information and complete your identity verification so there are no issues with withdrawals later. Please note that 89bk is for people aged 21 and above only.
No. Only one account is allowed per person. Creating multiple accounts may result in bonus cancellation and account suspension. Your mobile number and personal details are linked to a single account. If you have a problem, get help through live chat.
Click the "Forgot Password" option on the 89bk login page and enter your registered mobile number. A verification code will be sent to your phone. Use the code to set a new password. If your number has changed, contact live chat support.
Identity verification keeps your account secure and helps prevent fraud. Completing KYC with accurate information speeds up the withdrawal process and avoids complications later. This is done for your own protection.
Yes, the 89bk website is fully mobile-friendly. You can play easily from the browser on any Android or iOS device. All features — deposits, withdrawals, betting, slots, and live casino — work fully on mobile as well.
Payment
Deposits and Withdrawals
Questions about bKash, Nagad, Rocket, bank transfer, and processing times.
Deposits via bKash are generally instant — in most cases the money is added to your 89bk wallet within just a few minutes. Network issues may occasionally cause a slight delay, but that is rare. If a deposit takes too long, let us know via live chat.
The minimum deposit amount at 89bk is ৳200 and this applies to all payment methods. For withdrawals, the minimum amount is ৳800. Deposit or withdrawal requests below these amounts cannot be processed.
Yes. 89bk supports the most popular mobile banking methods in Bangladesh — bKash, Nagad, Rocket, and direct bank transfer. You can deposit from as little as ৳200 with any method. Choose your preferred method and follow the instructions.
89bk generally completes withdrawals within 1 hour. If your KYC verification is complete and all details are correct, it may be even faster. We try to maintain this timeframe at night and on holidays as well.
89bk does not charge any additional fees of its own for deposits or withdrawals. However, bKash, Nagad, or Rocket may apply their own transaction charges, which are set by your mobile wallet operator. Bank transfers may also carry charges according to the bank's own policy.
If a withdrawal has been pending for more than 1 hour, contact our support team immediately via live chat. Providing the transaction reference number and time will help resolve the issue quickly. The support team assists in Bengali 24/7.
Gameplay
Games and How to Play
Questions about cricket betting, slots, live casino, fair play, and mobile gaming.
To bet on BPL matches at 89bk, first log in to your account and go to the cricket section. Choose the match and bet type (toss, match winner, runs, etc.) and set your bet amount. Pay close attention to the odds before confirming your bet. In-play betting is also available after the match starts.
RTP stands for Return to Player — it is a theoretical percentage showing how much a player gets back on average from each bet over the long term. A high RTP means the game gives back comparatively more. However, this is an average figure — results can vary from session to session. 89bk games run on audited software from recognised providers.
At 89bk Casino you will find live games from Evolution Gaming, Ezugi, and other top providers. Many types of live table games are available, including Live Baccarat, Live Roulette, Live Blackjack, Teen Patti, and Andar Bahar. Every game gives you a real casino feel with a live dealer.
Many slot games have a built-in free spins feature that activates when you land certain symbols or combinations. 89bk also offers free spins as a promotion from time to time. Check the promotions page on the site or live chat support for current offers.
Yes. 89bk uses software only from established and trusted game providers. These providers' games run on Random Number Generator (RNG) technology, which makes every outcome completely random and unpredictable. Fair play is a core commitment of 89bk.
Offers
Bonuses and Promotions
Questions about the welcome bonus, wagering requirements, VIP program, and cashback.
As a new member, on your first deposit you will receive a 100% bonus of up to ৳8,000. This means if you deposit ৳5,000 you get an extra ৳5,000 bonus, giving you ৳10,000 to start playing with. The bonus is awarded subject to the welcome offer terms and conditions.
The wagering requirement for the welcome bonus is 20 times (20x). This means to withdraw the bonus money you must wager 20 times the bonus amount. Example: if you receive a ৳4,000 bonus, you need to complete a total of ৳80,000 in wagers. Wagering contribution may differ across games.
The 89bk VIP program has five levels: Bronze, Silver, Gold, Platinum, and Diamond. You move up automatically through regular play. Each level comes with weekly cashback — 0.2% at Bronze, 0.3% at Silver, 0.5% at Gold, 0.6% at Platinum, and up to 0.8% at Diamond.
A bonus may be cancelled if multiple accounts are operated, registration is completed with false information, bonus terms are violated, or suspicious activity is detected. Read the bonus rules carefully and play honestly — then you will have no trouble enjoying your bonus.
Yes, 89bk offers special promotions during various festivals and sporting seasons. During Eid, BPL, IPL, or T20 World Cup there may be opportunities to receive special bonuses or enhanced odds. Check the promotions page on the site regularly or ask via live chat.
Security
Safety and Responsible Gaming
Questions about data protection, age limits, self-exclusion, and support.
Yes. 89bk uses SSL encryption technology to keep all your personal and financial information secure. Your information is not shared with any third party. To learn more about our privacy practices, visit the privacy policy page on the site.
Yes, 89bk is for people aged 21 and above only. Opening an account or playing games is strictly prohibited for anyone under age. Age is verified at registration and 89bk reserves the right to verify identity at any time.
If you feel that gaming is having a negative impact on your life, you can request self-exclusion. Contact us via live chat or by email at [email protected]. You can have your account closed for a set period (1 month, 3 months, 6 months, or permanently).
Yes, as part of responsible gaming, 89bk gives you the option to set daily, weekly, or monthly deposit or betting limits. This feature can be activated from your account settings or through live chat. Play within your budget and enjoy the experience.
The 89bk support team assists in Bengali via live chat 24/7. You can open the live chat window from any page on the site and get help right away. To contact us by email, write to [email protected].
Support
Still have questions? Contact support
Our support team is always here for you. Reach out through any of the options below to get help in Bengali with any issue.
Live Chat
Instant Bengali support 24/7. Start a chat from any page on the site and get an answer right away.
Email Support
For detailed questions, email us at [email protected] — we will respond as quickly as possible.